Delivery Areas and Slots

• We deliver across major cities in the UAE, except Fujairah. 

• Delivery is to be made based on the agreed start date, location and delivery window. 

• Delivery windows are assigned based on delivery areas and specific hours within these windows cannot be guaranteed. 

• Our delivery timings: 

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Dubai

2am – 6am, 

8am –12pm, 

3pm– 9pm (consumption for the following day)

5pm-10pm (consumption for the following day)
 

Abu Dhabi 

2am-8am

8am-12pm

3pm-9pm (consumption for the following day) 
 

Al Ain 

2am-7am

8am-12pm

Sharjah 

2am-6am

8am-12pm
 

Ajman

2am-6am

8am-12pm
 

Ras Al Khaimah 

2am-6am 

8am-12pm
 

Umm Al Quwain 

2am-6am

8am-12pm

 

• If your address requires us to access specific parts of your home or building or you have certain instructions, please mention all the details in the address section and inform your account manager. 

• Any changes to the client’s delivery—whether location or timings—must be made 2business days in advance. 

• There may be a situation when you are unavailable to receive/return your chiller bag and leave it outside the door for collection. In case a bag is left unattended, Prep & Co cannot be held responsible for any missing items, bags or damages to the bag and the food inside (including spoilage).